Connect Plus works on behalf of National Highways to manage and operate the M25 network and deliver safer, more reliable journeys for our customers.
Connect Plus Services is responsible for operating and maintaining the M25 network, including all adjoining trunk and slip roads on behalf of Connect Plus and National Highways.
Keeping our workforce and members of the public safe remains our number one priority, and Zero Harm is at the forefront of everything we do.
The importance of health, safety and wellbeing across CPS remains our number one priority.
By continuing to bolster our approach to instilling this mindset, we strive to create a trusted, safe and supportive environment for all employees.
Our mission is to help introduce and maintain a culture of excellence accross our network by conducting a sensible and balanced approach which reduces health, safety and wellbeing risks in our work environment.
This is an integral element to our business and one that we are fully committed to.
Our people have the right to work in places where risks to their health and safety are properly controlled. Health and safety is about preventing illness or injury whilst at work. Nothing is more important to us than ensuring everyone returns home safely every day.
The elimination of risk is at the forefront of what we do and our commitment to Zero Harm enhances our safety culture across Connect Plus Services and all of the M25 community.
At Connect Plus Services we treat the mental health of our workforce as seriously as we treat their safety.
We are committed to promoting wellbeing and supporting the mental health of our people, whilst they are here and at home. By providing an inclusive, supportive and open environment, we are keen to dispel taboos, and make talking about mental health the same as workplace physical injuries.
Vehicle-mounted Vacuum Litter Machine enables maintenance crews to collect litter of various sizes, shapes, and weights from the roadside and help improve the safety of on-site workers
Connect Plus Services (CPS) operates and maintains the M25 motorway network, including all adjoining trunk and slip roads on behalf of Highways England.
During severe weather we ensure, as far as is reasonably practicable, that safe passage along the highway is not endangered by snow or ice.
Keeping all carriageways clear of snow and ice is achieved by undertaking prior treatment. This prevents the formation of ice or accumulation of snow.
We coordinate our activities to ensure consistency across boundaries between service providers: for the M25, that means working closely with our neighbours, including local authorities and other Highways England areas.
Individual forecasts are received for each of the routes, ensuring that we are working efficiently and effectively.
More information about our winter service provision is available from our Twitter account @CPServices_M25 – search #GritterTwitter.
Our expert operators keep watch over the M25 from control rooms in Dartford and South Mimms, where they monitor our road network 24-hours a day, every day.
Our operators have access to 478 Highways England cameras and specialist heat-map sensors.
They are able to identify and assess incidents quickly. GPS tracking systems on our fleet of operational vehicles means we deploy resource efficiently, based on the needs of the network.
Our aim is to keep the M25 and its arterial links open and traffic moving. As a result, we provide our customers with reliable and safe journeys. Our control rooms play an important part in us achieving this.
Improving roadspace is critical to improving the user experience on our network. Through planning, co-ordination and collaborative sharing of roadspace we can deliver fewer lane and carriageway closures. This limits the impact our important works have on the road user, whilst enhancing the co-ordination of programmed of works on the network and delivering cost savings.
Operation and maintenance of the network is carried out by our team of highly skilled crews.
Examples of the works carried out include:
We are all committed to adopting and promoting best practice, learning from our own experiences and being part of a wider highways community that constantly seeks to raise the benchmark on safety performance.
One of the biggest improvements within safety has been the removal of live carriageway crossings.
The Asset and Project Delivery Team are responsible for all aspects of management of the network asset.
This is an end to end responsibility, covering asset monitoring, inspection, analysis and whole life costing assessment. Combined, it aims to determine optimum intervention strategies, associated investment recommendations and management of projects on the network to deliver asset renewals; including design, project management, construction management and commercial management.
The teams, suported by the Engineering Department and the Project Management Office, is divided into five units: Structures, Linear, Improvements, Technology and Environment.
The Dartford crossing provides an essential transport link between Kent and Essex enabling the movement of goods accross the country.
The Dartford tunnels have been classified as category ‘C’ tunnels under the ADR regulations (Carriage of Dangerous Goods by Road). HGVs carrying dangerous goods need to be escorted through the tunnel in accordance with the International Carriage of Dangerous Goods by Road (2017) act.
It is a vital part of our operation to ensure that Dangerous goods are transported safely through our tunnels, presenting minimal risk to the travelling public. Dangerous Good are classified as materials or items with hazardous properties which, if not properly controlled, present a potential hazard to human health and safety, infrastructure and/ or their means of transport.
Click here to access the Dartford Crossing Dangerous Goods Listing.
Click here to access information on Goods vehicles using the Dartford crossing.
Click here to access safety advice for drivers using the Dartford tunnel.
Connect Plus Services is an unincorporated contractual joint venture between Balfour Beatty Civil Engineering Limited (company number 04482405, registered office 5 Churchill Place, Canary Wharf, London, E14 5HU) (an agent of Balfour Beatty Group Limited company number 00101073, registered office 5 Churchill Place, Canary Wharf, London, E14 5HU) (“Balfour Beatty”), Atkins Limited (company number 00688424, registered office at Woodcote Grove, Ashley Road, Epsom, Surrey KT18 5BW) (“Atkins”) and Egis Road Operation UK Limited (company number 6693340, registered office is c/o Frenger International Limited, Wilberforce House, Station Road, London NW4 4QE) (“Egis”) as unincorporated joint venture partner members (“Connect Plus Services”, “We” or “us”).
This Privacy Notice applies to our website visitors and anyone who provides us with their personal data where Connect Plus Services is the data controller. Personal data is any information relating to an identified or identifiable person. For queries on data protection, please contact the Connect Plus Services nominated Data Protection Officer at data.protection@connectplusm25.co.uk.
Connect Plus Services uses cookies to collect personal data from website visitors. We rely on your consent to collect this personal data. For more information on cookies, including how to withdraw your consent, see the Cookie Notice below.
Connect Plus Services also processes personal data for the following purposes:
We will ensure that the collection and processing of your personal data:
All personal data you provide to us is stored on systems with appropriate technical and organisational security measures and controls located within the European Economic Area (‘EEA’). We will only store your personal data for as long as necessary for Connect Plus Services to process such personal data for the purposes set out in this Privacy Notice.
Unless otherwise agreed with you, we will not use any of your personal data for automated decision-making or profiling.
We will share your information with the Connect Plus Services joint venture partner member’s respective groups of companies and, where relevant, their professional advisers. Where required by law or regulatory requirement, or where necessary to fulfil our contract with you, we may also share your information with:
Your personal data will not be transferred to or stored at a destination outside the EEA.
As you are providing us with your personal data, it is important to us that you are aware of the following rights that you have in relation to our processing of that personal data.
You may contact us in relation to the above rights by contacting the Connect Plus Services nominated Data Protection Officer at data.protection@www.connectplusm25.co.uk/.
If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold information rights. You can find out more about the ICO on its website ( https://ico.org.uk/ ).
This Privacy Notice is correct as at 26 November 2018, however we keep this Privacy Notice under regular review, and we reserve the right to change it at any time on notice to you. Any updates to this Privacy Notice will be notified to you by a clearly highlighted banner on the homepage of this Website.
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Highways England, formerly Highways Agency, is a government owned company formed in April 2015 with responsibility for operating, maintaining, managing and improving England’s motorways and A roads.
Highways England:
Their aims and ambitions include:
Please contact our communications team on comms@www.connectplusm25.co.uk/
For all non-media enquiries, please contact us via the details below:
Connect Plus Services, Connect Plus House, St Albans Road, South Mimms, Potters Bar, Hertfordshire EN6 3NP
Telephone: 020 3386 8500
or via email: enquiries@www.connectplusm25.co.uk/
Partnering with the technology revolution
Our award-winning business develops innovative solutions to enhance road user safety, improve the customer driving experience, and reduce our impact on the environment.
We are proud to be at the forefront of the technology revolution as it forever changes the face of the highways industry. Our forward-thinking mentality and capabilities are bound by our devotion to deliver the best solutions to the busiest road network in the UK.
Last year, we were recognised for the development of our stationary vehicle detection technology, which we are certain will improve safety on our network. We also successfully teamed up with Balfour Beatty Plant & Fleet and Toyota to trial a hydrogen fuel-cell car on the M25 network. This was the world’s first commercially produced hydrogen-powered vehicle to operate on a live highways’ maintenance network, carrying out daily motorway safety inspections.
Our approach to innovation doesn’t stop at technology. We will also continue to forge ahead with our concrete trials on the M1 between Junction 6 and Junction 5, which will see the installation of five different surface treatment options, based on concepts from around the world.
The implementation of our Mass Action Treatment (MAT) programme for junctions on the M25 network will improve safety across the network. This supports Highways England’s long-term vision that ‘no one should be harmed whilst travelling or working on the strategic road network’.
We are now in an even stronger position to develop and implement market leading projects to improve network performance. Using the M25 as a testbed for innovation seeks to support Highways England in securing the future of the Strategic Road Network.
To deliver this vision effectively, improvement ideas and suggestions from all business areas are essential. We are living in a time when technological changes have the power to alter our roads and our current concept of mobility. Innovation is an exciting prospect and we look forward to continually transforming the M25 network.
We are passionate about positively contributing to the lives of our neighbours.
Building strong relationships with local schools and colleagues gives us the opportunity to give back to local communities at every stage of their development.
Building strong relationships with local schools and colleagues gives us the opportunity to give back to local communities at every stage of their development.
We have experienced the fruits of our labour and seen the joy on children’s faces as they experienced their new play areas as part of our CPS in Bloom initiative. We’ve also witnessed the sense of achievement secondary school pupils felt as they completed their end of year presentations to a panel of judges at their Year 10 Careers Convention.
Our approach to engaging with young people throughout their education expands their awareness of career opportunities in the construction sector. We also strive to instil core safety values in primary school pupils as their independence grows.
Our ongoing support of local and national charities is also extremely important to us. Knowing that we are able to make a difference through our business-wide fundraising activities, spurs us on to exceed our targets.
As our business grows, so does our focus on the environment. We have a duty to the generations to come, to preserve an environment we are proud of. We are committed to working in a sustainable way, alongside our in-house experts, to ensure we are always sympathetic to our surroundings and are protecting local habitats.
We are already making significant progress in reducing our carbon footprint through initiatives such as switching to a renewable energy supplier for the entire M25 network and implementing full and part night lighting switch offs.
[Box out? – The energy saved through our ‘Part Night Lighting’ and ‘Full Switch Off’ initiatives is enough to power an average of 8,227 homes!]
As a testbed for innovation, we are continually looking to identify new technologies and solutions to improve our relationship with the environment. Recent initiatives have seen CPS trial the world’s first commercially produced hydrogen-powered vehicle on a live highways maintenance network.
We understand the impact of our work on the environment and local communities around the M25 network.
Delivering social value is fundamental to the prosperity of local communities. CPS strives to be a ‘good citizen’ of the communities in which we operate, and we have made it our mission to work collaboratively from the grass roots up.
Our vision is to be the number one provider of highway network operation and asset management services in the UK.
Our values define what is important in the way we deliver our work.
Our behaviours set out how we will work, regardless of the role we have within Connect Plus Services.
Our values and behaviours are the guiding principles behind what we do and the way that we work. They identify what we care about and form the basis of our business culture, how we treat each other, our client and contractors and how we carry out our work.
They underpin all aspects of our work. We are living our values.
Our Vision is to be the number one provider of highway network operation and asset management services in the UK
We work collaboratively, empower our people, take accountability for our work and inspire, both ourselves and future generations
We are open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude
We listen and respond to our customers to clearly understand their expectations and are flexible to meet their needs. We act with integrity and demonstrate that we are a business to be trusted
We value each other and give recognition where it is due. We engage with and encourage our people and our customers
Meet the Connect Plus Services leadership team.
Managing Director
Service Delivery Director
Head of Portfolio Management Office
Finance Director
Commercial Director
Head of HSEQ
Head of HR
Head of Communications
Our Parent Companies
https://www.balfourbeatty.com/
Balfour Beatty is a leading international infrastructure group that has been an acknowledged leader in the transport sector for over a century. It maintains, manages and operates major highway networks across the UK and has a proven record of civil engineering excellence.
https://www.egis-group.com/content/egis-road-operation
Egis Road Operation specialises in the operation and maintenance of road infrastructure: roads and urban and inter-urban motorways, bridges, tunnels, with conventional or open-road toll systems, in developing and emerging countries.
The firm’s international spread gives it a unique capacity to set up companies that handle operating (Egis Road Operation has 28 operating subsidiaries) and maintenance for new projects, with locally recruited staff properly trained for the job.
Very wide experience of projects enables Egis Road Operation to adapt quickly to local legislation and labour markets and to its partners’ requirements.
https://www.atkinsglobal.com/en-GB
Atkins is one of the world’s most respected design, engineering and project management consultancies, building long-term trusted partnerships to create a world where lives are enriched through the implementation of ideas.
Connect Plus Services (CPS) operates and maintains the M25 motorway network, including all adjoining trunk and slip roads on behalf of Highways England.
The M25 is one of the busiest sections of road in the UK. It is also undoubtedly one of the most significant.
Connect Plus Services carries out routine maintenance, winter maintenance, as well as managing the whole-life requirement of the asset. We also manage the operation of the network and identify ways of reducing delays and improving journey time reliability.
M1, A1(M), M3, M4 ,M11 ,M20, M23, M25, M26
Motorways are major roads of regional and urban strategic importance, often used for long distance travel.
A1, A405, A40, A30, A3, A23,
A21, A20, A2, A282 (including the Dartford River Crossing), A13, A3113, A1089
All-purpose trunk roads (APTRs) are class ‘A’ roads usually with high traffic flows and are often the main arteries to major destinations.
Our unique Network Operations Centre (NOC) delivers real-time coordinated control of on-road resources, monitoring and capturing all aspects of network performance.
With more than 600 staff based at seven depots around the M25, we are able to respond to incidents quickly and effectively to keep traffic flowing on this busy road.
Our experience in resolving challenging network issues means we’re well-placed to be custodians of the UK’s busiest road network
Connect Plus Services brings together the collective strength and expertise of its parent companies. Our parent companies are Balfour Beatty, Atkins and Egis Road Operation UK.
Connect Plus is a Special Purpose Vehicle (SPV) that was specifically set up to deliver the requirements of the Secretary of State through a £6.2bn, 30-year contract.
The joint venture incorporates construction, design, maintenance and operations capabilities. It has a proven track record in delivering similar projects, both in the UK and internationally.
Keeping the M25 clean through innovative design
Our Vehicle-mounted Vacuum Litter Machine enables maintenance crews to collect litter of various sizes, shapes, and weights from the roadside and help improve the safety of on-site workers.
We understand the impact of our work on the environment and local communities around the M25 network.
Delivering social value is fundamental to the prosperity of local communities. CPS strives to be a ‘good citizen’ of the communities in which we operate, and we have made it our mission to work collaboratively from the grass roots up.
As our business grows, so does our focus on the environment. We have a duty to the generations to come, to preserve an environment we are proud of. We are committed to working in a sustainable way, alongside our in-house experts, to ensure we are always sympathetic to our surroundings and are protecting local habitats.
We are already making significant progress in reducing our carbon footprint through initiatives such as switching to a renewable energy supplier for the entire M25 network and implementing full and part night lighting switch offs.
As a testbed for innovation, we are continually looking to identify new technologies and solutions to improve our relationship with the environment. Recent initiatives have seen CPS trial the world’s first commercially produced hydrogen-powered vehicle on a live highways maintenance network.
We are passionate about positively contributing to the lives of our neighbours.
Building strong relationships with local schools and colleagues gives us the opportunity to give back to local communities at every stage of their development.
We have experienced the fruits of our labour and seen the joy on children’s faces as they experienced their new play areas as part of our CPS in Bloom initiative. We’ve also witnessed the sense of achievement secondary school pupils felt as they completed their end of year presentations to a panel of judges at their Year 10 Careers Convention.
Our approach to engaging with young people throughout their education expands their awareness of career opportunities in the construction sector. We also strive to instil core safety values in primary school pupils as their independence grows.
Our ongoing support of local and national charities is also extremely important to us. Knowing that we are able to make a difference through our business-wide fundraising activities, spurs us on to exceed our targets.
Our skilled workforce is fundamental to our ability to maintain and operate the M25 network.
We strive to deliver innovative solutions to complex challenges, which continuously improve our customer experience. To do this effectively, we need your skills and problem-solving abilities.
We are committed to providing our people with the training and development opportunities they need to succeed. Structured development plans ensure there is a clear career path to achieve personal goals.
Armed Forces
We have a growing ex-forces community operating in a range of roles across the business.
Many of our career opportunities are perfectly suited to service leavers and the breadth of skills gained through experience with the Armed Forces.
Through parent organisations, we are proud members of the Armed Forces Covenant. We understand the challenges of transitioning from military to civilian life, and through our Armed Forces community and Armed Forces Covenant links, we can provide you with the support and opportunities that are right for you.
Diversity
We celebrate individual differences as we understand the benefits different experiences, perspectives and backgrounds can bring to our organisation.
We are an inclusive business in the pursuit of talent and continually strive to create a diverse and engaging environment for our people and customers.
Young talent
Engaging with bright young minds through our graduate schemes, apprenticeships and work placements creates an environment for new concepts to combine with network experience.
The scope of works we deliver on the M25 is extensive and provides an ideal opportunity to gain experience in a cross section of areas. From here you can shape your career and carve a journey that’s right for you.
Get involved!
The way we work, our behaviours and how we interact with one another is crucial to our success.
Through internal community initiatives such as our Culture Club, The Voice and the Young Professionals Group, we can ensure CPS provides a positive and supportive working environment, ripe for success.
Culture Club
We regularly talk about our inclusive culture at CPS. That’s because creating and maintaining a vibrant culture is fundamental to the way we work.
Our Culture Club constantly have their ear to the ground to understand and influence how we can continually improve your time with CPS.
Young Professionals Group
Upon starting a career, there’s often a lot to learn whilst getting to grips with new colleagues and a new environment.
Our Young Professionals Group provides an inspirational network for trainees, graduates, apprentices and those who are on the first step of the career ladder. Learning sessions, workshops and social events give the group valuable opportunities to come together and create a strong community that is empowered and involved.
The Voice
We all have a voice that needs to be heard! There are more than 600 people working across CPS and by gathering ideas and suggestions from such a vast array of people, we can introduce industry leading initiatives into our operations.
There are numerous ways ideas can be submitted across the business, from our intranet and app, to word of mouth through nominated Voice representatives.
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The Considerate Constructor Scheme (CCS) has awarded Connect Plus Services (CPS) excellent and exceptional scoring against each of the categories – appearance, community, environment, safety and workforce.
The Scheme looks at the measures an organisation has put in place to be more considerate towards local neighbourhoods and the public, the workforce, and the environment.
Construction sites, companies and suppliers voluntarily register with the Scheme and agree to abide by the Code of Considerate Practice, designed to encourage best practice beyond statutory requirements.
Following our latest Considerate Constructors Scheme (CCS) assessment, we are delighted to announce that we have scored 44 out of 50 in 2019. This is two points higher than last year and equates to 4.5 stars out of 5.
The overall score is based on the performance of our registered sites across the network.
We scored ‘exceptional’ in a number of categories, including Appearance, Community, Safety and Workforce. This truly demonstrates our dedication as a business to being a considerate constructor.
To see why we scored so highly on these categories, visit our Corporate Responsibility and Our Expertise pages.
Managing Director
Managing Director
Managing Director
Managing Director
Managing Director
Managing Director
Managing Director
Managing Director
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We monitor our road network 24-hours a day, every day.
Our expert operators based in our control rooms at Dartford and South Mimms keep watch over the M25.
2 control rooms
478 cameras
24 hours, 7 days a week, 365 days a year
Our operators have access to 478 Highways England cameras and specialist heat-map sensors.
They are able to identify and assess incidents quickly. GPS tracking systems on our fleet of operational vehicles means we deploy resource efficiently, based on the needs of the network.
Our aim is to keep the M25 and its arterial links open and traffic moving. As a result, we provide our customers with reliable
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During severe weather we ensure, as far as is reasonably practicable, that safe passage along the highway is not endangered by snow or ice.
Keeping all carriageways clear of snow and ice is achieved by undertaking prior treatment. This prevents the formation of ice or accumulation of snow.
We coordinate our activities to ensure consistency across boundaries between service providers: for the M25, that means working closely with our neighbours, including local authorities and other Highways England areas.
Individual forecasts are received for each of the routes, ensuring that we are working efficiently and effectively.
8 dedicated winter service depots across Area 5 network
27 treatment routes (approximately 2,678km of carriageway)
140 qualified winter fleet drivers
61 winter fleet vehicles
More information about our winter service provision is available from our Twitter account @CPServices_M25 – search #GritterTwitter.
27 treatment routes
140 qualified winter fleet drivers
61 winter fleet vehicles
We strive to deliver innovative solutions to complex challenges, which continuously improve our customer experience. To do this effectively, we need your skills and problem-solving abilities.
We are committed to providing our people with the training and development opportunities they need to succeed. Structured development plans ensure there is a clear career path to achieve personal goals.
We have a growing ex-forces community operating in a range of roles across the business.
Many of our career opportunities are perfectly suited to service leavers and the breadth of skills gained through experience with the Armed Forces.
Through parent organisations, we are proud members of the Armed Forces Covenant. We understand the challenges of transitioning from military to civilian life, and through our Armed Forces community and Armed Forces Covenant links, we can provide you with the support and opportunities that are right for you.
We celebrate individual differences as we understand the benefits different experiences, perspectives and backgrounds can bring to our organisation.
We are an inclusive business in the pursuit of talent and continually strive to create a diverse and engaging environment for our people and customers.
Engaging with bright young minds through our graduate schemes, apprenticeships and work placements creates an environment for new concepts to combine with network experience.
The scope of works we deliver on the M25 is extensive and provides an ideal opportunity to gain experience in a cross section of areas. From here you can shape your career and carve a journey that’s right for you.
We regularly talk about our inclusive culture at CPS. That’s because creating and maintaining a vibrant culture is fundamental to the way we work.
Our Culture Club constantly have their ear to the ground to understand and influence how we can continually improve your time with CPS.
Upon starting a career, there’s often a lot to learn whilst getting to grips with new colleagues and a new environment.
Our Young Professionals Group provides an inspirational network for trainees, graduates, apprentices and those who are on the first step of the career ladder.
Learning sessions, workshops and social events give the group valuable opportunities to come together and create a strong community that is empowered and involved.
We all have a voice that needs to be heard! There are more than 600 people working across CPS and by gathering ideas and suggestions from such a vast array of people, we can introduce industry leading initiatives into our operations.
There are numerous ways ideas can be submitted across the business, from our intranet and app, to word of mouth through nominated Voice representatives.
The world is changing and CPS understands the need to provide our workforce with adaptable working options where possible.
We strongly encourage a positive work-life balance and embrace flexible working as one of the ways to promote it.
We know that returning to work after a career break can be a challenge.
We are committed to enabling people who have taken a break from their careers to feel confident that there is a clear route back into a satisfying role within our organisation.
Please use the details below should you wish to contact us
For general enquiries, please contact us via the details below:
Connect Plus, Connect Plus House, St Albans Road, South Mimms, Potters Bar, Hertfordshire EN6 3NP
Telephone: 020 3386 8500
or via email: enquiries@www.connectplusm25.co.uk/
If you are a member of the media with a press or advertising enquiry, please contact the Communications team via the details below:
Telephone: 020 3386 8500
or via email at comms@www.connectplusm25.co.uk/
Faults, queries, complaints and feedback regarding the M25 network can be reported 24/7 via the National Highways Customer Contact Centre:
Telephone: 0300 123 5000
or via email at info@nationalhighways.co.uk
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
Calls may be recorded or monitored.
Do not use a mobile phone whilst driving.
In an emergency then please dial 999.
If your query relates to Dart Charge, please contact 0300 300 0120 or visit www.gov.uk/dart-charge
Connect Plus Services brings together the collective strength and expertise of its parent companies. Come with us on a journey...
Connect Plus Services brings together the collective strength and expertise of its parent companies – Balfour Beatty, Atkins Realis and Egis Road Operation UK.
We benefit from our parent companies’ expertise to deliver solutions from design through to construction.
Our parent companies:
Balfour Beatty (balfourbeatty.com) is a leading international infrastructure group. With 26,000 employees, Balfour Beatty provide innovative and efficient infrastructure that underpins our daily lives, supports communities and enables economic growth. The company finances, develops, builds and maintains complex infrastructure such as transportation, power and utility systems, social and commercial buildings.
Balfour Beatty’s highways business designs, constructs and manages many of the UK’s major highways. The business also delivers complex Design Build Finance Operate and Early Contractor Involvement schemes.
Egis Road Operation specialises in the operation and maintenance of road infrastructure: roads and urban and inter-urban motorways, bridges, tunnels, with conventional or open-road toll systems, in developing and emerging countries.
The firm’s international spread gives it a unique capacity to set up companies that handle operating (Egis Road Operation has 28 operating subsidiaries) and maintenance for new projects, with locally recruited staff properly trained for the job.
Very wide experience of projects enables Egis Road Operation to adapt quickly to local legislation and labour markets and to its partners’ requirements.
AtkinsRéalis (atkinsrealis.com) is one of the world’s most respected design, engineering and project management consultancies, employing over 18,300 people across the UK, North America, Middle East and Africa, Asia Pacific and Europe. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas. You can view Atkins’ recent projects here.
Connect Plus Services (CPS) operates and maintains the M25 motorway network, including all adjoining trunk and slip roads on behalf of Connect Plus.
The M25 is one of the busiest sections of road in the UK. It is also undoubtedly one of the most significant.
We carry out routine maintenance, winter maintenance, as well as managing the whole-life requirement of the asset. We also manage the operation of the network and identify ways of reducing delays and improving journey time reliability.
M1, A1(M), M3, M4, M11, M20, M23, M25, M26
Motorways are major roads of regional and urban strategic importance, often used for long distance travel.
A1, A405, A40, A30, A3, A23, A21, A20, A2, A282 (including the Dartford River Crossing), A13, A3113, A1089.
All-purpose trunk roads (APTRs) are class ‘A’ roads usually with high traffic flows and are often the main arteries to major destinations.
Our unique Network Operations Centre (NOC) delivers real-time coordinated control of on-road resources, monitoring and capturing all aspects of network performance.
With more than 600 staff based at seven depots around the M25, we are able to respond to incidents quickly and effectively to keep traffic flowing on this busy road.
Our experience in resolving challenging network issues means we’re well-placed to be custodians of the UK’s busiest road network.
Our values define what is important in the way we deliver our work.
Our behaviours set out how we will work, and are at the core of everything we do.
Our values and behaviours are the guiding principles behind what we do and the way that we work. They identify what we care about and form the basis of our business culture, how we treat each other, our clients and contractors, and how we carry out our work.
We work collaboratively, empower our people, take accountability for our work and inspire, both ourselves and future generations
We are open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude
We listen and respond to our customers to clearly understand their expectations and are flexible to meet their needs. We act with integrity and demonstrate that we are a business to be trusted
We value each other and give recognition where it is due. We engage with and encourage our people and our customers
We strive for excellence in all that we do. We are committed to identifying innovative solutions and opportunities to provide a positive customer and workplace experience for all
